Privacy Policy

Nas Tec Pte. Ltd. and its affiliated entities (collectively, “Kyber”, “we”, “us” or “our”) is a technology-driven cross-border e-commerce company providing integrated services across e-commerce operations, marketing, social commerce, supply chain, distribution, and technology solutions.

This Privacy Policy sets out how we collect, use, disclose, process, store and protect your Personal Data when you access or use our website at https://www.kyber-commerce.com (the “Site”), contact us, subscribe to our communications, engage our services, or register for, access, purchase or use any of our platforms, tools, software, applications or other technology-enabled products (collectively, the “Services”).

By accessing or using our Site or Services, you acknowledge that you have read and understood this Privacy Policy and consent to our collection, use and disclosure of your Personal Data in accordance with this Privacy Policy, to the extent permitted by applicable law.

We may update this Privacy Policy from time to time. Any updated version will be published on our Site, and your continued use of the Site or Services shall constitute your acceptance of such updates.

1. What types of data do we collect?

• 1.1 Personal Data refers to data, whether true or not, about an individual who can be identified from that data, or from that data together with other information to which we have or are likely to have access.
• 1.2 We may collect Personal Data that you voluntarily provide to us, including your name, company name, job title, email address, telephone number, country or market, enquiry details, and any other information you provide when interacting with us.
• 1.3 Where applicable, we may also collect account-related information, login credentials, subscription details, billing information, and transaction-related data when you register for or use our Services.
• 1.4 We may automatically collect technical and usage-related information when you access or use the Site or Services, including IP address, browser type, device information, operating system, pages visited, usage patterns, referral source, and cookie or analytics data.
• 1.5 We may also receive Personal Data from third parties such as analytics providers, marketing platforms, business partners, affiliates, and publicly available sources where permitted by law.

2. When do we collect your data?

• 2.1 We may collect your Personal Data when you visit, access or use our Site.
• 2.2 We may collect your Personal Data when you submit enquiries, request information, or communicate with us.
• 2.3 We may collect your Personal Data when you subscribe to newsletters, updates, marketing communications or events.
• 2.4 We may collect your Personal Data when you engage us for services across e-commerce operations, digital marketing, social commerce, supply chain, fulfillment or technology solutions.
• 2.5 We may collect your Personal Data when you register for, access, purchase, subscribe to or use any of our platforms, dashboards, tools, applications or AI-enabled products.
• 2.6 We may collect your Personal Data through cookies and similar tracking technologies when you interact with our Site or Services.

3. How do we use your Personal Data?

• 3.1 We may collect, use and process your Personal Data for the following purposes:
• 3.1.1 to respond to your enquiries, requests and communications;
• 3.1.2 to provide information about our services, solutions and offerings;
• 3.1.3 to provide, operate, maintain and improve our Site and Services;
• 3.1.4 to create, manage and administer user accounts and access rights;
• 3.1.5 to process transactions, subscriptions, billing and payments where applicable;
• 3.1.6 to provide customer support, service updates and operational communications;
• 3.1.7 to send newsletters, updates, marketing communications and promotional materials, where permitted by law;
• 3.1.8 to analyse usage patterns, conduct research and improve our products and services;
• 3.1.9 to operate analytics, automation, reporting or AI-enabled functionalities within our Services;
• 3.1.10 to detect, prevent and investigate fraud, security incidents or misuse of our Services;
• 3.1.11 to comply with legal, regulatory, audit and reporting requirements; and
• 3.1.12 for purposes reasonably related to the aforesaid purposes.

4. Cookies and tracking technologies

• 4.1 We may use cookies, web beacons, pixels, analytics tools and similar technologies to collect information about your interactions with our Site and Services.
• 4.2 Such technologies help us to improve user experience, analyse performance, understand visitor behaviour, and support marketing activities where applicable.
• 4.3 You may control or disable cookies through your browser settings, but doing so may affect the functionality of certain parts of the Site or Services.

5. When do we retain and use your Personal Data?

• 5.1 We may retain and use your Personal Data for as long as necessary to fulfil the purposes for which it was collected, including to:
• 5.1.1 manage our relationship with you;
• 5.1.2 provide the Site, Services, products or solutions requested by you;
• 5.1.3 administer subscriptions, accounts, contracts, invoices or transactions;
• 5.1.4 comply with legal, regulatory, tax, audit or reporting requirements;
• 5.1.5 resolve disputes, enforce our contractual rights, and protect our legitimate business interests; and
• 5.1.6 maintain appropriate business and security records.
• 5.2 We will take reasonable steps to ensure that Personal Data is not retained longer than necessary or as required by applicable law.

6. When do we disclose your Personal Data?

• 6.1 We may disclose your Personal Data to:
• 6.1.1 our affiliated or related companies;
• 6.1.2 third party service providers supporting our business operations, including IT, hosting, analytics, CRM, communications and infrastructure providers;
• 6.1.3 payment service providers, billing platforms or financial service providers where applicable;
• 6.1.4 professional advisers such as lawyers, auditors and consultants;
• 6.1.5 regulatory authorities, government agencies or law enforcement bodies where required by law;
• 6.1.6 business partners, logistics providers or technology partners where relevant to service delivery; and
• 6.1.7 any party involved in a merger, acquisition, restructuring or sale of business or assets.
• 6.2 We do not sell your Personal Data to third parties.

7. Will your Personal Data be transferred across borders?

• 7.1 As Kyber operates across multiple jurisdictions including Singapore, China and Southeast Asia, your Personal Data may be transferred to, stored in or processed outside your country of residence.
• 7.2 Where such transfers occur, we will take reasonable steps to ensure that appropriate safeguards are in place.

8. Why must your Personal Data be accurate?

• 8.1 You are responsible for ensuring that the Personal Data you provide is accurate, complete and up to date.
• 8.2 Inaccurate or incomplete Personal Data may affect our ability to provide services to you.

9. Can you withdraw your consent?

• 9.1 You may withdraw your consent to our use of your Personal Data at any time by contacting us.
• 9.2 However, withdrawal of consent may result in our inability to continue providing certain services or functionalities.
• 9.3 You may also unsubscribe from marketing communications using the unsubscribe option in our emails.

10. How do you access and correct your Personal Data?

• 10.1 You may request access to or correction of your Personal Data by contacting us.
• 10.2 We may require reasonable time to process such requests and may charge a reasonable administrative fee where permitted by law.

11. What security measures do we take?

• 11.1 We implement reasonable technical and organisational measures to protect your Personal Data.
• 11.2 Such measures may include access controls, encryption, and internal data protection policies.
• 11.3 However, no system is completely secure and we cannot guarantee absolute security.

12. Third party websites and social platforms

• 12.1 Our Site may contain links to third party websites or platforms.
• 12.2 We are not responsible for the privacy practices of such third parties and you should review their policies separately.

13. Updates to this Privacy Policy

• 13.1 We may update this Privacy Policy from time to time.
• 13.2 The latest version will always be published on our Site.

14. Contact us

• 14.1 If you have any questions regarding this Privacy Policy or your Personal Data, please contact: DPO@kyber-commerce.com